1-2-1 Customer Experience Summit in London
London is going be the host city for the 1-2-1 Customer Experience Summit which will commence on January 31, 2012. All those who are in the direct marketing as well as in the marketing field such as VPs, Directors and Heads of Customer Experience, Marketing, Insight, Data, Retention and CRM can attend the summit.
I got invited to attend the summit by one of my former colleagues, who is now working with Redwoods Advance- One of the largest direct marketing company. This 1 day meeting in Central London combines a full conference programme of prominent brand speakers giving hands-on case-study presentations, together with 121 private consultations with top solution providers.
The conference highlights is supposed to include:
• How to deliver a seamless customer experience across multiple channels
• Hear the latest tips and strategies for measuring the effectiveness of your customer experience initiatives
• Building a customer-centric culture by structuring your business to avoid channel conflict
So, this is one great chance to network with counterparts in other organisations and the opportunity to understand how they deal or have dealt with common issues faced. Also attend the event, even if just for reassurance that you're on the right track or even ahead of the game.
I got invited to attend the summit by one of my former colleagues, who is now working with Redwoods Advance- One of the largest direct marketing company. This 1 day meeting in Central London combines a full conference programme of prominent brand speakers giving hands-on case-study presentations, together with 121 private consultations with top solution providers.
The conference highlights is supposed to include:
• How to deliver a seamless customer experience across multiple channels
• Hear the latest tips and strategies for measuring the effectiveness of your customer experience initiatives
• Building a customer-centric culture by structuring your business to avoid channel conflict
So, this is one great chance to network with counterparts in other organisations and the opportunity to understand how they deal or have dealt with common issues faced. Also attend the event, even if just for reassurance that you're on the right track or even ahead of the game.